Who we are

key2housing.co.uk is operated by Fuzzlab Limited, a company registered in England and Wales under company number 10142828. Our registered office is No.159, Field Maple Barns, Weston Green Road, Weston Longville, Norwich, Norfolk, NR9 5LA. Fuzzlab Limited is the data controller for the personal information described in this notice and is registered with the Information Commissioner’s Office under registration number ZA491876.

If you have a question about this notice or about how we use your information, email compliance@key2housing.co.uk.

What we collect and why

We collect personal information in four situations. In each case we say what we collect, why, and the legal basis we rely on under UK data protection law.

When you ask us to get in touch

If you complete an enquiry, demo or contact form we collect your name, work email address, organisation, and anything you choose to tell us about your systems, timeframe or what you need. We use this to reply, to arrange the conversation you asked for, and to keep a record of it. Our legal basis is our legitimate interest in responding to business enquiries and, where you are asking about a purchase, taking steps at your request before entering into a contract.

When you use the Phase 2 readiness scorecard

The scorecard runs in your browser. While you answer, your nine answers are kept in your browser’s session storage, which is cleared when you close the tab; a finished read-out is carried in the link the page gives you. They are not written to a database and are not sent to us unless you ask for your action plan by email. If you do, we collect your work email address, organisation and, optionally, your name, together with your answers and the score they produce. We use these to send you the report you asked for and to keep a record of that request. Our legal basis is our legitimate interest in providing something you have asked us for. The answers describe your organisation’s processes, not any individual.

When you ask for updates

If you tick the box to receive occasional updates about Awaab’s Law and key2housing, we use your email address to send them. Our legal basis is your consent, which you can withdraw at any time using the unsubscribe link in any email or by contacting us. Asking for updates is separate from asking for your report: you can have one without the other.

When you visit the site

We measure how the site is used with Plausible Analytics, a privacy-focused service that does not use cookies and does not store personal identifiers such as IP addresses. Analytics requests are served through our own domain. The information we see is aggregated — pages viewed, referring sites, country, device type — and cannot be traced back to you. Our legal basis is our legitimate interest in understanding how the site performs. Our hosting provider also keeps standard technical logs, including IP addresses, for security and to keep the service running; our legal basis is our legitimate interest in the security of the site.

This site does not set cookies. The only thing it stores in your browser is the scorecard’s session storage described above.

Who we share it with

We do not sell personal information and we do not share it with anyone for their own marketing. We use a small number of service providers who process information on our instructions under contract:

HubSpot — our customer relationship system, where enquiries, scorecard report requests and update subscriptions are recorded. HubSpot, Inc. hosts our account in the United States. Transfers are covered by the UK Extension to the EU–US Data Privacy Framework, in which HubSpot participates, and by the UK International Data Transfer Addendum in HubSpot’s data processing agreement.
Microsoft Azure — hosts this website and our services in the United Kingdom.
Twilio SendGrid — sends the scorecard report email. Twilio, Inc. processes the address and the report in the United States. Transfers are covered by the UK Extension to the EU–US Data Privacy Framework, under which Twilio is certified, and by the UK International Data Transfer Agreement in Twilio’s data protection addendum.
Plausible Analytics — site analytics, hosted in the European Union, receiving no personal identifiers.

We may also disclose information where the law requires it, or to protect our rights or the safety of others.

How long we keep it

Enquiries and demo requests: 24 months after our last contact with you, unless you become a customer, in which case the information forms part of the customer record.
Scorecard report requests: 24 months after the request.
Update subscriptions: until you unsubscribe, after which we keep only the minimum needed to make sure we do not email you again.
Analytics: aggregated indefinitely; it contains no personal information.
Technical logs: 90 days.

Your rights

You have the right to ask for a copy of the personal information we hold about you; to have it corrected if it is wrong; to have it deleted; to restrict or object to how we use it; to receive it in a portable form; and, where we rely on consent, to withdraw that consent at any time. To exercise any of these, emailcompliance@key2housing.co.uk. We will respond within one month. We may need to confirm your identity before acting on a request.

How to complain

If you are unhappy with how we have handled your information, we would like the chance to put it right — contact us first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes to this notice

We will update this notice when our practices change and show the date of the latest version at the top of the page.

Privacy notice